Privacy Policy

Effective Date: Feb 5, 2026

1. Commitment to Privacy

Moses Advisory Group Inc. is committed to protecting our clients’ personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information.

2. Information We Collect

We collect personal information necessary to assess your financial situation and provide debt relief services. This may include:

Full name
Contact information (address, phone number, email)
Financial and debt-related details
Employment and income information
Date of birth
Communication preferences, including SMS consent
Website usage data (see Section 6 on Cookies)

We collect this information directly from you through forms, phone, email, SMS, or secure online submissions.

3. How We Use Your Information

We use your personal information to:

Assess your financial needs and determine suitable debt solutions
Communicate with you regarding your file, appointments, or updates
Fulfil our legal and regulatory obligations under the Bankruptcy and Insolvency Act
Manage internal records and improve our services
Contact you via SMS, phone, or email based on your stated preferences

SMS consent is not shared with third parties or affiliates.

4. Disclosure of Information

We do not sell or trade your personal information.

Your information is only shared:

With government regulators or courts where legally required
With authorised third-party service providers (e.g. secure CRM platforms) under strict confidentiality agreements
Internally, on a need-to-know basis, to deliver services effectively

All third-party providers are required to comply with Canadian privacy standards.

5. Your Consent & Rights

By submitting your personal information and opting in to SMS or other communications, you provide consent for us to collect, use, and share your data as outlined in this policy.

You have the right to:

Access your personal information
Request corrections or updates
Withdraw consent for communications
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

You can withdraw consent at any time by contacting us at rob.johnson@mosesadvisorygroup.ca

6. Cookies & Website Tracking

Our website may use cookies or tracking tools to enhance your browsing experience. These tools help us understand how visitors use our site, so we can improve functionality and user experience. You may disable cookies through your browser settings, but some features of the website may not function properly if you do.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, regulatory, or audit obligations
Respond to inquiries or complaints

Once no longer required, your information is securely deleted or anonymized.

8. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Privacy Officer
Rob Johnson

Head Office: 9913 108 Ave NW, Suite 200, Edmonton, AB T5H 1A5
Phone: 1-888-488-8333
Email: rob.johnson@mosesadvisorygroup.ca