Who Are Resolve Financial Recovery?

Resolve Financial Recovery is a debt collection service. The ‘portfolio acquisition’ side of the company helps businesses collect money they are owed, and the ‘collections’ side of the business is there to help the people who owe money to find a way through their financial challenges.

In this quick guide, we’ll tell you everything you need to know about Resolve Financial Recovery (RFR) so you can understand why they might be trying to contact you, a little more about the business, and what your next steps should be if they call.

What Does Resolve Financial Recovery Do?

Resolve offers businesses three different kinds of services. Let’s take a look at each in detail:

First-Party Pre-Collect Programs

Resolve Financial Recovery offers programs to help companies like banks keep their customers on track with payments before their accounts ever go to collections.

This service involves contacting customers to remind them of upcoming payments and keep them current.

By doing this Resolve helps businesses keep their customers happy and consumers avoid the stress and potential credit damage of being behind on payments.

Third-Party Collection Services

When a business’s internal efforts to collect past due payments don’t work, they may turn to a third-party collection agency like Resolve Financial Recovery.

Resolve steps in to recover the money owed, doing so in a way that respects the consumer’s situation while maximizing the amount recovered for the business.

Dealing with collections can be stressful, so Resolve says they handle the process with professionalism and care to minimize disruption and worry for people who’ve fallen behind with their payments.

Skip Tracing

Sometimes businesses lose contact with customers who owe them money. In these cases, Resolve Financial Recovery uses advanced ‘skip tracing’ to find them.

Skip tracing is the use of technology and investigative methods to find people who have moved or changed contact information so businesses can re-establish contact and work to recover the debt.

Is Resolve a Legitimate Company?

Yes, Resolve is a legitimate company. They partner with many large financial organizations, including:

• Equifax
• TransUnion
• BillPay
• YourVoice
• Progressa
• LM Financial

They are based in Mississauga, Ontario, and have been accredited with the Better Business Bureau (BBB) since 2015. As with all businesses acredited by the BBB, there are stringent standards that must be adhered to, including strict rules around providing legal documentation, honesty and transparency in their advertising, integrity in business dealings, and proper, fair handling of consumer complaints and reviews.

While Resolve are a legitimate Canadian business, the name of financial collections businesses are sometimes used by criminals who are pretending to represent a company to extract personal information or money from individuals. As such, it’s important to protect yourself by never giving out personal or financial information over the phone or email unless you are certain of the caller’s identity.

If you receive a suspicious call or email, do not respond – instead, hang up or delete the message and continue by contacting Resolve directly using the contact information on their official website to verify the legitimacy of the communication.

What Should I Do if Resolve Financial Recovery Are Calling Me?

If Resolve Financial Recovery is calling you, it’s important to answer or return their call as soon as possible. Ignoring calls from a financial recovery service like Resolve can lead to increased stress, potential legal action, and further damage to your credit score.

Resolve will be reaching out to help you address an outstanding debt, and they will be trying to work with you to find a manageable solution, such as setting up a payment plan.

People who are struggling with their finances often worry about talking to debt collection companies – but the person on the end of the phone will be familiar with the circumstances you’re in and will be eager to work on a solution that’s manageable.

By communicating with them, you can take control of the situation, potentially reduce fees or interest, and prevent the issue from escalating further.

Key Takeaways:

• Resolve Financial Recovery offers services to help businesses collect overdue payments and assist consumers in managing their debt, including first-party pre-collect programs, third-party collection services, and skip tracing.
• Resolve is a legitimate company, accredited by the Better Business Bureau (BBB) since 2015, and partners with major financial organizations.
• If Resolve contacts you, it’s important to engage with them to address the debt and avoid further stress or legal action. They will aim to work with consumers to find manageable solutions.
• Protect yourself from fraud by verifying the identity of anyone claiming to represent Resolve before sharing personal or financial information.